Refund & Cancellation Policy

At Taxellence Consultant India Pvt Ltd, we strive to provide transparent and fair terms. Because our services involve regulatory filings, legal review, and tech-driven workflows, refunds are allowed only under certain conditions.

1. Eligibility for Refunds

• If the service has not yet commenced (no document submission or review), cancellation may qualify for full refund.
• Duplicate payments or technical errors on our part may be refunded fully within 7–10 working days.

2. Non-refundable Cases

• Once review, filing, or advisory work begins (human or AI), the order becomes non-refundable.
• Government fees or third-party costs are not refundable.

3. Cancellation Requests

Requests must be submitted in writing to info@taxellence.co.in within 24 hours of purchase and before services initiate.

4. Regional Refund Norms

India

Refunds are processed via original mode of payment within 7–10 working days after verification.

United States & UK

Refunds, where allowed, will comply with local consumer protection laws. Some digital service jurisdictions require specific refund windows; we will adhere accordingly.

Europe, MENA, APAC

Local consumer laws may afford additional rights. We will honour whichever is more favourable to the client while balancing service delivery constraints.

5. Processing Time

Approved refunds will be credited typically within 7–10 business days, subject to banking / payment gateway regulations.

6. Contact

If you have questions about a refund or cancellation, contact us at info@taxellence.co.in.

Data Protection & Confidentiality Policy

We at Taxellence Consultant India Private Limited commit to the highest standards of data protection, confidentiality and security. This policy describes how we protect client data across regions.

1. Confidential Information

• All client data, documents, and communications are treated as strictly confidential.
• Access is restricted to authorized personnel and systems only.
• Encryption (in transit and at rest) is used to secure electronic data storage.

2. Data Access & Control

We maintain audit logs, role-based access, and data segregation to ensure that only permitted staff or systems access sensitive data.

3. Data Retention & Deletion

We retain data for the minimum period needed for legal, regulatory or client purposes. After expiration, data is permanently destroyed or anonymized.

4. Third-Party Processors

We use trusted, contractually bound third-party service providers (e.g., payment gateways, cloud services) who comply with equivalent data protection standards.

5. Breach Notification & Incident Handling

In case of data breach or unauthorized access, affected clients shall be notified within 72 hours, along with our mitigation and remediation plans, as per applicable law.

6. Regional Standards

India

We align with India’s DPDP / IT Act norms and maintain compliance with emerging Indian data protection laws.

United States / UK / Europe

For clients from these regions, we commit to GDPR, UK DPA, or equivalent standards. International transfers are governed by legal safeguards (SCCs, binding corporate rules etc.).

MENA / APAC

In MENA/APAC jurisdictions, we follow regional data laws (e.g. PDPA, DIFC, CCPA-type models) and tailor compliance for local regulations.

7. Changes & Updates

We may update this policy periodically as laws evolve. Clients will be informed of significant changes via email or notification.